JompterGet unstuck. A human answers.
Help with Jompter for macOS and Jompter Remote for iPhone — setup, connection problems, billing and account deletion.
Most problems are one of these.
Each page names the symptom, the cause and the fix.
Permissions
The four macOS permissions Jompter needs, and why granting Accessibility alone isn't enough.
Fix permissionsTroubleshooting
A hotkey that does nothing, a black screen, accuracy that changed halfway through.
Fix the Mac appRemote troubleshooting
Your Mac isn't listed, the screen is black, taps do nothing.
Troubleshoot RemotePlans and access
What a trial, a licence and a cloud subscription each unlock.
Compare plansYour phone, your plan, your data.
Three things the docs can't do for you. Still stuck after these? Email us, with the four details above.
Jompter Remote for iPhone
BetaRemote shows and controls a Mac running the Jompter desktop app, so it needs that Mac first. If the phone says you have no Macs yet:
- Download Jompter for macOS.
- Sign in with the same account.
- Turn on Remote — your Mac appears on the phone within a few seconds.
Billing
Licences and subscriptions are managed on the web. Sign in and open Billing to change or cancel a plan. Something wrong with a charge? Email us.
Delete your account
In the iPhone app, open Settings → Delete account and confirm with your email address. This removes your account, every signed-in session, your paired Macs, your licence and subscription, and your usage history. A live subscription is cancelled first.
This is permanent and cannot be undone. Your prompts and recordings stay on your Mac — they were never on our servers.
See also the Privacy Policy and Terms of Service.Last updated August 18, 2026